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These terms govern booking cancellation, booking transfers and refunds on PlaySport. By making a booking you accept these terms.
If a booking crosses more than one rate period, each part of the time is charged at the rate in effect during that part. For example, time before the evening boundary is charged at the daytime rate and time after it at the evening rate. The final price is shown before the booking is confirmed. A non-refundable service fee is added to the price.
A booking can be cancelled with a refund while BOTH conditions hold: no more than 24 hours have passed since payment AND at least 24 hours remain before the game starts. The amount paid is returned, less the non-refundable service fee. A venue may set its own window — the exact deadline and a live countdown are shown on your booking page.
Once either condition lapses, the booking can no longer be cancelled with a refund. The “24 hours from payment” limit comes from the payment providers (Payme, Click): they accept a reversal only within that window, after which returning the money by the original method is technically impossible. The “at least 24 hours before the game” limit protects the venue: a court freed at the last moment can no longer be sold. In either case you can still contact the club directly — the decision is the club's.
If you do not show up for the booked time (no-show), the amount paid is not refunded.
The service fee is a payment-processing charge and is non-refundable under any circumstances, including cancellation within the free-cancellation window.
When payment is split between players, the cancellation and refund rules apply to each player's share separately. The 24-hour clock for the whole booking starts at the FIRST payment received — usually the organiser's share — not at each share individually.
If the venue cancels a booking (force majeure, technical failure, etc.), the amount paid for the court is refunded in full.
You can cancel from the link in your confirmation, in 'My Bookings', or by contacting the club directly.
Refunds are issued to the original payment method within up to 10 business days, subject to the payment provider's rules.
A confirmed court booking may be moved to another time once, by the player, from the booking page. A transfer is not a cancellation: no money is returned and none is charged again, and the payment, the price, the booking code and the players all stay with the booking. A transfer is only possible to a slot of the same duration and of the same or lower price, at the same club and in the same sport; the court itself may differ. Coach sessions and event entries cannot be transferred.
A transfer is not guaranteed: only slots that are free at the moment the transfer is confirmed can be taken, and the platform does not undertake that a suitable slot will exist. A transfer may be made no later than 24 hours before the booked game starts (a venue may set its own window — the exact deadline is shown on your booking page) and only within the coming week. Only the organiser of the booking may carry out the transfer; the other players are notified of the new time. Once the transfer is confirmed, the former slot is released and cannot be reclaimed.
Where a booking is moved to a cheaper slot, the price difference is not refunded, not credited and not compensated in any other way. The service fee is neither refunded nor charged again. A transferred booking may still be cancelled on the general terms (sections 1 and 2); however, the free-cancellation deadline is recalculated from the NEW start time, while the payment provider's reversal window still runs from the original payment and is not restarted by the transfer. A transferred booking may therefore be non-refundable — including immediately after the transfer.
A transfer does not change the venue's obligations: if the venue cancels a transferred booking (force majeure, technical failure, etc.), the amount paid for the court is refunded in full, in accordance with section 6.
